TERMS & CONDITIONS

Terms & Conditions 
Cancellation Policy:
Cancellations made more than 24 hours prior to the departure date may be made without penalty and a full refund will be given to the customer. Cancellations made within 24 hours of departure date will result in a loss of total costs.

Weather Cancellations: cancellations made by the operator due to weather conditions will entitle the customer to a full refund of the Fare Price. Please note that if the customer made the booking through a booking agent, all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agents may at their discretion retain a booking fee less than or equal to 100% of the total price.

Failure to Board: It is the passenger’s responsibility to ensure that they arrive on time at the nominated point of pick up by the courtesy bus or for the departure of the tender for boarding of the vessel. Failure to do so will mean that the passenger forfeits the full fare price to the operator.
 

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